Wengart Aircraft Coursework Example | Topics and Well Written Essays - 500 words

Wengart Aircraft - Coursework Example Need to implement TQM to comply with Presidential Executive Order (PEO) 12552: Not only does profitability demand better quality one of its major customers is demanding it and doing so with the authority of a PEO. Quickly and effectively Wengart must implement TQM in a verifiable manner and with a significant impact on production quality Education and Training Deficiencies: The case only refers to these tangentially. However, implementing a new system such as TQM will require education and training of employees in this new system. According to the case the company is failing miserably at this already. Poor communication: Managers and line supervisors left a meeting on TQM â€Å"with various interpretations of TQM† and line workers had even more interpretations of its meaning. Mary Romero, a supervisor studying TQM â€Å"is confused at the brevity of TQM information she and other supervisors got...† The company is not adequately communicating the definition, process or importance of TQM. Confused responsibilities: The President, Ralph Larsen, does not want to be directly involved in TQM so he can focus on profits: TQM is the key to increased profitability. The Human Resources department is not involved in leadership in the program despite the fact that it will require redefinition of jobs and responsibilities, and may result in lay-offs. Alternative #3 is recommended. Implementation of TQM is the most important challenge facing he company. Without it it may loss its DoD contracts. Also, TQM is key for improving the companys profit profile. Therefore, the company needs to create a TQM department, headed up by a V-P TQM who is an experienced expert in the field. Working with the VP Production and VP HR to develop a comprehensive implementation program, an effective communications strategy, and metrics to measure the success of the